FAQs
Do you offer a discount for cash on delivery?
Yes. Choose cash on delivery at checkout and receive 8% off your order.
Can I pay in instalments with Tabby or Tamara?
Yes. Select Tabby or Tamara at checkout to split your payment into 4 interest-free instalments, with no hidden fees.
Do you provide a warranty?
Yes. Every brand new device (phones, tablets, laptops, watches, consoles) comes with a 12-month manufacturer warranty. Earbuds, headphones, chargers, cables and accessories are covered for 7 days against dead-on-arrival and manufacturing defects. Renewed phones come with a 3-month BST Store warranty.
How long does delivery take?
Delivery is free across the UAE and takes 3–5 business days. Delivery to Saudi Arabia is available for AED 150.
What condition are your renewed phones in?
Every renewed phone is tested before dispatch, has a clean IMEI with no iCloud lock, and has a battery health of 85% or above. It comes with a 3-month store warranty, which does not cover physical damage, water damage, the screen (LCD) or the camera.
Can I return a product?
Yes, within 3 days of delivery, provided the box is unopened and still sealed. Contact us on WhatsApp to arrange your return.
How can I contact you?
Message us on WhatsApp at +971 52 997 3359 or email bilalsohailtrading@gmail.com, every day from 11:00 AM to 11:00 PM (UAE time).